Making an Appointment
Appointments If you need to be seen as an Emergency/On the day you will be seen by one of the Advanced Nurse Practitioners. They will refer to the Duty Doctor if necessary but you will be seen by them rather than a Doctor. Please note that Emergency Appointments are NOT for colds, coughs or repeat prescriptions but for genuine emergency medical problems that need to be diagnosed and treated that day. Our Reception staff may ask you what the appointment is for- this is to ensure that we make the appointment for you with the right person and allow the appropriate amount of time so please do not be offended! All of our appointments are for one person. If you have multiple medical issues that you need to discuss then please let our reception staff know when you book your appointment so that we can ensure you have enough time to discuss them. These are NOT for emergency appointments.
Online: You can now book appointments and request prescriptions online. Just go to reception to receive your username and password then click on link below to sign in. https://systmOnline.tpp-uk.com/Login?practiceld=A12345
Please use the main surgery phone line: 01473 741152 open from 8.00am to 6.30pm for all services and enquiries.
Please listen to the ‘options’ to select the service required. It may not be possible to see the doctor of your choice, especially if you need to be seen urgently.
But you will always be able to see a qualified Health Professional on the same day.
However, every effort will be made to accommodate requests to see a specific doctor.
Appointments are normally based on (10min slots) depending on the respective doctor. If you think you will need longer e.g. Involved discussion, medical examination, minor operation, or smear etc., then please inform the receptionist. Patients with several problems to discuss with the doctor and insufficient time to deal with them adequately may well be asked to make a further appointment.
These are intended for serious medical problems which cannot wait until the next available routine appointment. Please do not use them for routine checks, repeat prescriptions, or anything that can wait until a ‘general’ appointment is free.
The emergency appointment is given to deal with URGENT on the day problems only and cannot be booked in advance. When attending the surgery you may have to wait your turn as no specific time will be given for the emergency clinic.
If there are any other matters to be discussed with the doctor he may suggest that a routine appointment be made deal with these separately.
Book Ahead Appointments
Both new and follow-up appointments can be made up to 10 weeks in advance in support of patient requirements.
There maybe occasions when the doctors and nurse Practitioners will, on request from the reception staff, give advice over the telephone. However, this is likely to be at the end of the Surgery and if you feel it is an urgent matter to be dealt with promptly we would advise you to ask for an Emergency Appointment.
How to get the best from your appointment
- Please book one appointment per person
- Please do NOT ask for prescriptions or results for other family/household members during your consultation
- Realistically a maximum of two issues can be covered in a routine doctor or nurse appointment. The health professionals will try to accommodate any further issues raised but may ask that another appointment be made adequately cover your concerns.
- Raise the most important issue first (not last) in order to use the appointment time effectively.
- For repeated appointments about the same problem, or to follow up test results, please book with the same doctor where available.
- If required, a language line, or chaperone is available when seeing the doctor.
If patients do not attend for three consecutive booked appointments with any healthcare team member, without giving us prior notice, the practice reserves the right to remove any such patient from the practice list.
Late Arrival for Appointments
Please inform reception if you know you are likely to be late. Related to our strict appointment times the Healthcare team cannot see patients who arrive more than (10 minutes) late for their scheduled appointment. If prior notification had been given, and you can be fitted in, this would be at the discretion of the doctor or nurse involved.
Doctors and nurses sometimes run late as it is not always possible to predict how long appointment consultations will take. The most common reasons for running late are:-
- medical emergencies
- treatments taking longer than expected
- patients in emotional stress
- consultations with elderly or non-English speaking patients
- patients arriving late for their appointment
We apologise for the frustration and any inconvenience this may cause. Our reception staff, will keep you informed of any significant delay, and give you the option to re-book another appointment if more convenient.
Please be patient, and refrain from pressurising our reception staff.