URGENT SITUATION AFFECTING SOME BLOOD TESTS AS OF 07/10/2020

Dear Patients

 

Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.

We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.

We have the following advice for our patients:

  1. If you have been told your blood test is urgent, please attend your booked appointment without delay
  2. If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
  3. If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test

We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated. We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further. Their number is:

 

0800 389 6819 (option 1)

 

Kind regards

Ipswich & East Suffolk Clinical Commissioning Team

PLEASE BE AWARE THAT WEARING A FACE COVERING WHEN COMING INTO THE SURGERY IS NOW PRACTICE POLICY

(Red) Alert

Alert

COVID SWABS. Unfortunately GPs do NOT have access to covid testing, so please do NOT contact the surgery asking for a swab. These tests are run by the government and are ONLY accessible via the government website or by calling 119. Thank you.


Welcome to Deben Road Surgery

Working as part of Suffolk Primary Care. We are a small friendly Practice with a list of 7358 patients. The doctors and staff at Deben Road Surgery are proud to offer the highest standard of patient care. We offer a range of services to suit all our patients needs.  

News about your surgery

Deben Road, Chesterfield Drive and Norwich Road Surgeries

Please see Newsletter for information on the three practices click here.

We are now part of Suffolk Primary Care (SPC)

Suffolk Primary Care is an innovative new partnership with 13 like minded Suffolk GP surgeries joining together to deliver care to more than 130,000 patients. The collaboration will see doctors and other practice staff sharing resources and working together to ensure patients continue to receive high quality health care

Patient Participation group

Our practice has a Patient Participation Group which meets regular during the year. We discuss various ways of improving the surgery; this can range from appointments, waiting room, Reception. Our group also helps with events that we have at the surgery. We are always looking for new members to join our friendly group.  If you are interested in joining, please contact the Reception Team on 01473 741152 or ask at reception desk.

OPENING TIMES

Weekdays: 

Monday - Friday 8am - 6:30pm

Thursday - 8am - 7.30pm

Weekends: Closed


CONTACT US

Tel:  01473 741152

Address:

Deben Road Surgery, 2 Deben Road, Ipswich, Suffolk, IP1 5EN

 

Please click on the link for patient advice if you have been discharged from A&E and/or visited your GP Practice https://www.valeofyorkccg.nhs.uk/seecmsfile/?id=4058&inline=1&inline=1&inline=1