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Practice Survey Reporting

Patients survey report 2012





        Deben Road Surgery –update on Patients Survey   

                                 Report 2012 and 2013


During late January and early February 2012 we conducted a Patients Survey. The responses to the questions asked are contained within a Report posted on the web site in March 2012. We repeated the Survey again in December 2012 and the Survey results were posted on the Surgery web site in March 2013


In addition to the questions asked patients also made additional suggestions to help us improve our services. The Patients Participation Group ( PPG) have also contributed with some ideas and proposals. This is a report on the action we have taken so far and also the agreed actions that are to be implemented over this year (2013)


  • Redecorate Patient areas’


ü       We have re-decorated the Treatment room

ü       We will redecorate the Patients waiting  and Reception Area in early summer 2013

ü       We will re-decorate the Consulting Rooms during 2013-14


  • ‘More downstairs treatment rooms- it’s not always possible to go up stairs due to disabilities’


ü       We have managed to secure agreement to the building of a new ground floor extension which will create a new Consulting room and another Disabled access to the Surgery. This will be in use by early Spring 2013.


  • ‘Other surgeries have Internet access for Appointments and Prescriptions’


ü       During February 2013 we migrated to a new IT system across the Surgery which has given us the capacity to offer patients the ability to book routine appointments on line and also request repeat prescriptions. We are looking to offer this service during  Summer 2013 once we have ‘bedded in’ the new system.



We welcome all ideas and suggestions on how we can improve our services- let us know your views!


Pauline Cornford

March 2013


       Deben Road Surgery- Patient Survey Report

                             March 2013


During early December 2012 patients attending the Surgery were asked if they would like to participate in our Survey. We used the same questionnaire as in the previous year which enabled us to measure any improvements or dissatisfaction with our services. Last years numbers are in brackets.


The questions we asked were;


Ø   How easily had it been to get through to the Surgery on the telephone?

Ø   How helpful were the Reception staff?

Ø   If you had been able to see the Doctor or Nurse of your choice?

Ø   How many days did you have to wait for your  (routine) appointment?

Ø   After seeing the Doctor/Nurse did you feel able to understand your problem or illness ?

Ø   How satisfied overall were you with the Surgery?


All the questionnaires were completed anonymously and patients were also invited to make any other comments they felt would be useful.


Overall 328 ( 300 ) questionnaires were completed and the results are as follows;




·       Question 1 -‘Thinking about when you made your appointment how do you rate the ability to get through to the Surgery on the phone?’


86%( 88%) of patients found the service very good or good.


·       Question  2- ‘How helpful were the Reception staff?’


97% (96%) found the Reception staff very good or good.


·       Question 3- ‘Thinking about when you made your appointment, if this were a routine appointment, were you able to see the Doctor/Nurse you wanted?


87% (81%) of patients were able to see the Doctor or Nurse of their choice.


·       Question 4- ‘How long did you have to wait for your appointment?


70% (66%) of patients had an appointment within 2 days.








·       Question 5- ‘After seeing the Doctor/Nurse today do you feel able to understand your problem or illness?’


80% (81%) of patients felt that they understood their illness/problem either much more, a little more or the same as before.



·       Question 6- ‘All things considered how satisfied are you with your Surgery?’


93% (89%) felt very or fairly satisfied with the Surgery.













Chrystal Maskall      

Practice Manager


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